Delivery

What we sell

Three categories of digital services can be purchased through plusmedical.ro.

• PlusPuncte — the platform’s internal credit, expressed in whole points, usable exclusively for services available within PlusMedical.
• Online consultations — asynchronous text consults, video consultations or live chat, provided by doctors registered on the platform and paid for with PlusPuncte.
• The platform subscription — access for practices and clinics to the PlusMedical modules, billed monthly per organisation.

How delivery works

Delivery is exclusively electronic, into your PlusMedical account. We ship nothing physical and there is nothing for you to collect.

• PlusPuncte: credited automatically to the wallet in your account as soon as the payment is confirmed. You need do nothing.
• Online consultations: they take place entirely within the platform — through messaging for text consults, through a video call or live chat for scheduled consultations.
• Platform subscription: the contracted modules are activated in the organisation’s account.

Estimated delivery time

Delivery is normally instant. The timeframes below are the ones we commit to.

• PlusPuncte: under 1 minute from payment confirmation. The maximum committed timeframe is 24 hours; if we miss it, we refund the full amount paid.
• Video consultation or live chat: at the time of the slot you booked.
• Asynchronous text consult: the doctor’s first reply within 48 hours of payment at the latest. If the doctor does not answer within that time, your points are refunded automatically to your wallet.
• Platform subscription: immediately after payment confirmation.

Delivery costs

Delivery is free. We charge no shipping, processing or handling fees, because nothing physical is dispatched. Prices shown to consumers are in Romanian lei and include VAT, and the final amount is displayed before you confirm the payment. Clinic subscription prices are quoted in euro excluding VAT; invoicing is done in lei at the exchange rate published by the National Bank of Romania on the invoice issue date, plus VAT under applicable law.

Delivery area

We deliver anywhere with an internet connection, with no geographic restrictions. Medical services, however, are provided by the doctors registered on the platform, within the limits of their competence and of the professional rules applicable to them.

What you need in order to receive the service

The technical requirements are minimal and you can check them before paying.

• A PlusMedical account — the patient app or the web portal.
• A stable internet connection.
• For video consultations: a device with a working camera and microphone, with permissions granted in the app or the browser.

If you did not receive what you paid for

Write to contact@plusmedical.ro or call +40 739 349 008 with the date and amount of the transaction and the email address of your account. We confirm receipt of the complaint and communicate the outcome within 14 days at the latest; if the service could not be delivered, we refund you.